Contact support

Use the contact form, or email [email protected]. Replies go to the address you write from.

Include these details

A few facts let us fix things in one reply instead of three:

• The email address on your account
• What you were trying to do, and what happened instead
• The exact message you saw, if there was one
• For a search or alert problem: which saved search it is, or the filters you used
• For a data problem: the company name and number, and what looks wrong
• For a billing problem: the date of the payment and the plan

A screenshot helps. Never send your password or card number.

Before you write

Some problems have a quick fix:

• I did not get a verification email
• I cannot log in
• My export is empty or will not download
• My digest did not arrive

Reporting wrong company data

If a company's details look wrong, tell us. See Report wrong data. Some details come straight from the public register, and the company itself is the one who can change them there.

Support by plan

Free accounts get email support, Pro gets priority support and Business gets dedicated support. See Plans compared.

How you know it worked

You will see a confirmation on the form, and our reply arrives in your inbox. If you hear nothing, check your spam folder.