My alert email did not arrive

The most common reasons are an unverified email address, no new matches, or alerts switched off. Check them in this order.

1. Is your email verified?

We do not send alert digests to an unverified email address. Look for the verification email, or see I did not get my verification email.

2. Did anything new match?

If nothing new matched your searches since the last email, we do not send one. Open Saved Searches and click View matches to check what has matched recently. A very narrow search may only match a few companies a month.

3. Are alerts switched on?

Go to Account and check Alert emails. If Frequency says Off, no digests are sent. The Saved Searches page also shows a card saying "Email alerts are off" with a button to turn on weekly alerts.

4. Is the search paused?

On Saved Searches, a search marked Paused is not emailed. Click Resume. A search marked Paused - plan limit is over your plan's allowance. It is kept, not deleted, and comes back when you upgrade. See how many saved searches you get.

5. Did you unsubscribe?

The unsubscribe link in a digest stops all alert emails. Turn them back on under Alert emails in Account.

6. Look in junk or promotions

Search your mailbox for emails from NewcoHunter, mark one as not junk, and add our address to your contacts.

7. Check the weekly limit

Pro accounts receive up to 625 new companies a week. If a very broad search used that up, the rest wait for the following week. Narrowing the search helps. See More companies matched than the email showed.

Still nothing?

Contact us through /contact or [email protected], and tell us which search you expected to hear about.